New Features: Real time alerts, Custom Daily Briefings, and more
Filtrbox G2 has just been updated with several new features that greatly enhance the power and flexibility of the service. The major features are the availability of real time alerts, ability to customize the contents of the Daily Briefing emails, fine-grained control over sources, and FiltrRank (all on a per-filtr basis). Internally we’ve been referring to this collection of features as “the scalpel” because it enables you to get very precise control over the Filtrs and your monitoring strategy. There are now 3 dimensions of control over what you choose to receive and be notified on, and this control doesn’t impact the system’s listening and news gathering. Give the the new features a try and see if you can become a social media monitoring ninja! Keep reading to learn more…
Real time alerts
Filtrbox constantly monitors millions of sources for new mentions that match your Filtrs. Now, with real time alerts, as soon as the system detects a new mention, an email alert is sent. Using this feature in conjunction with the per-filtr content control enables you to set up alerts on a per-source basis, which means you can now enable real time Twitter alerts, or alerts JUST on mainstream, highly relevant content.
Custom Daily Briefings
An area of great interest to us at Filtrbox is that of “information overload” and “noise control” as you probably can tell. It doesn’t matter if you are monitoring the conversation on 100+ topics for a list of clients, or tracking a few personal-interest topics. When people are barraged by too much information, we tend to shut down and either ignore things or tune out. The result is that you start missing critical mentions and the tools that were supposed to help you only make things worse. We are working to address these problems for our customers, and this features is something many have asked for. You can have Filtrbox monitor and listen but not include the results in the Daily Briefings. Control what you get in your summary each day, but still sleep well knowing that the system is listening and the information is there when you want to investigate.
Custom source control
There are cases where you might want to set up a real time alert for something on Twitter (but the keyword is irrelevant or too noisy elsewhere), or you want to listen for news on a major company but don’t want to see every single mention published every day. With the per-Filtr content control this is easy to do. You can now control source type (mainstream news, blogs, Twitter), the FiltrRank, and inclusion in the Daily Briefing emails. Here’s what it looks like.
New article display
The Filtrbox dashboard has also been updated with a new article display, so that you can sort through the articles based on source type. This makes it much easier to hone in on articles per-Filtr, and gives a helpful perspective on the conversation happening for each type of content. Here is an example for mainstream news.
Twitter view
One of the added benefits of the new article display is a Twitter-only view we have enabled. You can leave this up as a Twitter dashboard, or use it to check in now and then and see the history of what’s been said on a particular topic or referencing anything specific like a hashtag, a user, or a conference.
Note: Real time alerts, and custom, per-filtr control is available only in Filtrbox G2. Users of the free version of Filtrbox can upgrade to enable them. Please email sales and request an upgrade.
Log in and give the new features a spin, and let us know what else you’d like to see in Filtrbox G2. We have an exciting product roadmap for the rest of 2009, and always listen to our customers for input.
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