Questions about the Jive Software acquisition?
On January 7, 2010 Jive Software acquired Filtrbox. We are thrilled to combine social media monitoring with the power of collaborative Social Business Software, and to join the Jive team and community. Together, we will drive even more business value from the real-time web. If you’d like to learn more about Jive Software and the acquisition, we invite you to visit their website to get more details.
Need Help?
We are here to help you get the most out of Filtrbox! There are a few ways to get in touch with us, just pick the medium that works best for you.
- Online Help-desk - Log into your Filtrbox account and click on the "Support" link in the top right corner. This will take you directly to the help-desk where you can open a ticket and review our Forums for Tips, Answers, and best practices.
- Email Support - Just send a note to support [at] filtrbox.com. This will automatically open a help-desk ticket.
- Twitter - Contact us on Twitter by sending us a tweet that contains @filtrbox or via a DM (direct message) if you are following us. http://twitter.com/filtrbox
Freqently Asked Questions
How much does it cost?
Filtrbox pricing is based on the number of users, and we provide unlimited use of the system to subscribers. No per-article or per-search charges that blow your budget! To get a quote, please contact our sales team.
What content sources does Filtrbox search?
Filtrbox searches millions of online news sources — from the New York Times to the Pitkin County Tribune — along with the entire blogosphere for new content. Filtrbox monitors Twitter, FriendFeed, Backtype and other social networks. You can even add your own sources via RSS. Learn more about our sources here.
I need to talk to a live person, what should I do?
Please open a help-desk ticket by clicking on the support link in Filtrbox (top right corner of the dashboard) or emailing support [at] filtrbox.com. Let us know you would like to talk to us live and provide your contact info. This helps us stay organized and provide you with better service.
Is there an API?
Yes! Filtrbox has a Beta API publicly available. Right now its "read-only" meaning you can retrieve your Filtrbox content but not add/edit Filtrs. Details are here. Your Filtrbox account credenials are required. If you want to use the API in a commercial application, please contact us.
Stay Connected
Stay up to date with Filtrbox and receive free tips, advice and best-practices. We tend to send out updates on the system, new features and ways to get the most from your Filtrbox account via these communication methods.
